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Our preferred delivery partner is Royal Mail for most of our deliveries. We do have other couriers and the delivery will depend on order value, weight and when a delivery is required by.
Order placement | Order shipment |
Monday – Thursday before 1 pm | If order is placed by 1pm , we are able to ship it out the same day. |
Friday before 1 pm | If order is placed by 1 pm, we are able to ship it out the same day but depending on the delivery option the order will be delivered the following week. |
Saturday – Sunday | If order is placed over the weekend, it will be processed and dispatched the following week on Monday. |
Once your order is fulfilled and if it qualifies for free delivery your tracking number should automatically populate to the Order History section of your account. If you do not have an account, you will still receive an email once the order is fulfilled and the tracking number has been generated.
Please note that once it leaves our facility, all packages are subject to possible delays from the shipping carrier.
If for any reason you do not receive these updates, feel free to submit a request to hello@smug-cat.co.uk
If you have not received your order in 3 days, please email us at hello@smug-cat.co.uk with an order reference number and we will be happy to update you.
