Technical Support

Technical support

If you’re having trouble using a promo code or gift voucher, there could be a couple reasons for this.

Check to see if you’ve used a number “0” instead of the letter “O”, or if you have accidentally entered a space anywhere – this is the most common issue.

Some Smug Cat® promo codes have an expiry date. 

We recommend that you read the terms and conditions of the promo code carefully, to see if it is valid for use.

Coffee & chocolates are a personal preference. 

At Smug Cat ® we understand that our products may not suit all taste buds but our current options mean that there is always be something available that for you to enjoy. 

For our coffee, we are unable to accept a return if it coffee pouch been opened. 

We are also unable to accept any chocolates. Truffles or hot chocolates as returns. 

If you feel that a product that’s not quite right, please email us at and we will be happy to assist you.

If your payment has been declined, there could be several reasons for this:

  • Your card details have changed.
  • We haven’t been able to charge you the full cost of the order.
  • Your bank has rejected the payment.

If your payment is declined, the order will not be processed until the issue, if any is resolved. 

If you have any questions or need any help with payments, please contact our Customer services at:

If you’re struggling to log in, it’s likely going to be one of two things – you’ve forgotten your password or it’s the wrong email address.

If you have forgotten your password, click the “Forgot your password?” button on the log in page and we’ll email you a link to reset it.

If you haven’t received the email within 10 minutes, it may be that we have a different email registered for you. Contact our customer service on to help get you logged back in.


Lost your password, forgot it, or just need a new one? No problem! Simply enter your email address on this page to receive a password recovery email. If you’re not seeing it, check your spam folder or get in touch with us.

You can choose between creating an account, or using a guest account to check out a one time purchase.

Email should be present inside ‘Junk’ folder. Please check that your email address is correct. Otherwise, please email us at