While we understand that our coffee is not for everyone (there’s always those special few), we unfortunately do not take returns for our coffee products, due to its perishable nature. Please email us at hello@smug-cat.co.uk and let us know what you were dissatisfied with. We are committed to customer satisfaction and will work with you to ensure you and your taste buds are happy again.

Unfortunately, we cannot accept returns or exchange on  sale items or gift cards.

Feel free to reach out to us hello@smug-cat.co.uk and we’d be happy to offer a solution. 

Like for like items: If you have changed your mind and want another item, the fastest way to ensure you get what you want, please follow the following steps: 

1. Get in touch with us to make us aware of the exchange by providing us with details such as order number and payment method. 
2. Return the item as per instructions provided by us. We highly recommend sending the return as a tracked item so that the return can reach us and is verifiable. 
3.         Please note that you will pay for the delivery to return the item, 
4. Once the return is accepted, we will issue a refund provided all details match our refund requirements
5. You can then proceed to make a separate purchase for the new item.

Yes! We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too. 

If your order qualified for a free delivery, then you will be liable for paying postage in case of return or refund. In case, you paid the postage on your order and will be refunded

All deliveries are shipped with Royal Mail. 

Please check your order on delivery and contact us on email immediately in case you received a wrong item, we can help resolve the issue and make it right. 

Yes. Please email hello@smug-cat.co.uk

Can I change the delivery address after I already placed my ordered? Yes, but please hello@smug-cat.co.uk us IMMEDIATELY with subject line: “ADDRESS CHANGE: Order #”. (The all caps is helpful since it scares us into acting fast and not shipping your order to the wrong address.)

Currently, we only offer Royal mail flat rate shipping. Once shipped, your order will be delivered between 1 to 3 business days. 

For a limited period of 1 month we are offering free shipping. 

We also offer FREE SHIPPING on any orders over £40.00.